Privacy Policy

1. Data controller

[Petxam legal entity name], with tax ID [Tax ID] and registered address at [Registered address], is the controller responsible for the personal data collected through petxamapp.com. You can reach us at contact@petxamapp.com.

2. Introduction

This policy explains what personal data we process when you visit our website and, in particular, when you fill in one of our forms (pet parents, professionals or organizations), as well as the rights you can exercise.

3. Categories of data processed

• Identification data: first and last name.
• Contact data: email, phone number.
• Professional / organization data: business or organization name, professional profile, organization type.
• Pet data (once the app is available): species, breed, age and basic health information you choose to share.
• Usage and browsing data: pages visited, language, device type, via cookies (see our Cookies Policy).
• The content of any message you send us through the contact forms.

4. Purposes and legal basis

• Manage your information request and notify you about the launch of Petxam App or Petxam Solutions (legal basis: consent, GDPR art. 6.1.a).
• Contact you to understand your needs as a professional or organization, as part of Petxam Solutions (legal basis: consent and legitimate pre-contractual interest).
• Improve the website and analyze its use in aggregate form (legal basis: consent for non-essential cookies).
• Comply with applicable legal obligations (legal basis: legal obligation).

5. Source of the data

Data comes directly from you, through the website forms, and from your interaction with the site (cookies and similar technologies, when accepted).

6. Data recipients

Your data may be processed by technology providers that render services to Petxam (for example, web hosting, cloud infrastructure or email tools), always under a data processing agreement that ensures GDPR compliance. We do not sell your personal data to third parties.

7. International transfers

We prioritize providers located within the European Economic Area. If a provider is located outside the EU, we make sure appropriate safeguards are in place (such as the European Commission's Standard Contractual Clauses).

8. Special categories of data

We do not request special categories of personal data (GDPR art. 9) about you. Health data you may register about your pet in the future does not constitute special-category data about a natural person, and will be handled with reinforced security measures.

9. Data retention

We keep contact-form data for as long as necessary to manage your request and, at most, until you withdraw your consent or until Petxam's commercial launch (at which point we will inform you about the new processing applicable to your account).

10. Cookies and similar technologies

We use our own and, where applicable, third-party cookies. See the details in our Cookies Policy and manage your preferences at any time from the website's cookie banner.

11. Your rights

You can exercise the following rights by writing to contact@petxamapp.com:

• Access your personal data.
• Rectify inaccurate data.
• Erase your data.
• Restrict processing.
• Object to processing.
• Data portability.
• Withdraw your consent at any time.
• Lodge a complaint with the Spanish Data Protection Agency (aepd.es) or your local supervisory authority.

12. Updates to this policy

We may update this Privacy Policy to reflect legislative changes or changes to our services. The version in force will always be the one published on this page.